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Home / TERMS OF USE & PRIVACY POLICY

TERMS OF USE

A. About Ultimate Coffee Company Limited and these Terms of Use

Ultimate Coffee Company Limited (UCCL) has its registered office at Room 5, 13/F Wah Wai Centre 38-40 Au Pui Wan Street, Fo Tan, Hong Kong. The websites and mobile applications (collectively, the “Sites”) are owned and edited by UCCL.

These terms of use (“Terms of Use”) govern your use of UCCL Sites. In these Terms of Use, we use the terms UCCL, “we”, “us” and “our” to refer to the head office of Ultimate Coffee Company Limited at the registered address above and its affiliates.

Please read these Terms of Use carefully before using the Sites. It contains important information about your rights and obligations because it contains significant information about your rights and obligations, as well as limitations and exclusions that may apply to you.

This Sites contain the current terms and conditions that apply to your purchase from us on orders for coffee beans, coffee powder, coffee machines, beans grinders, tea, chocolate powder and/or related or peripheral products or related services. You acknowledge that you are fully aware of the contents of these terms and conditions and, on placing any purchase order for Products / Services, you agree to be bound by and accept these terms and conditions.

 

B. Modification of Sites Terms

UCCL reserves the right to modify these Site Terms periodically and the latest version of these Terms of Use will always be available on the Sites. By continuing to use the Sites, you agree to be bound by the terms of these updates and amendments.

 

C. Copyright / Intellectual Property

This entire Sites is copyrighted under the Law of Hong Kong Special Administrative Region and protected by worldwide copyright laws.  Users of the site may download or print a copy of any materials on the site for personal, non-commercial use, provided that they do not modify the materials in any way, nor delete or change any copyright or trademark notice.  None of the information on this Sites may be copied, distributed or transmitted in any way for commercial use without the written consent of UCCL.  UCCL reserves full ownership of the intellectual property rights in any materials downloaded from this Sites.

 

D. Limitation of Liability

This section applies to the Sites and not to the products that may be sold online or by any marketing channels.

UCCL tries to ensure that the information provided is accurate and complete.  However, UCCL does not warrant or represent that UCCL’s Material is accurate, error-free or reliable or that use of UCCL Material will not infringe rights of third parties.

 

E. Links & Linking

The Sites may contain links to other Sites operated by third parties not affiliated to UCCL. The inclusion of any link to such third party websites does not imply endorsement by UCCL of those sites.  UCCL is not responsible for the content or accuracy of any off-site pages or any other sites linked to any of the Sites. If you choose to access to any link of the third party sites then this is at your own risk. UCCL does not authorize linking to any of its Sites from a third party Sites without its express prior written authorization.

 

PRIVACY POLICY

A. About Ultimate Coffee Company Limited (UCCL) and this Privacy Policy

Ultimate Coffee Company Limited (UCCL) has its registered office at Room 5, 13/F Wah Wai Centre 38-40 Au Pui Wan Street, Fo Tan, Hong Kong. The websites and mobile applications (collectively, the “Sites”) are owned and edited by UCCL.

Please take a while to read the following policy that explains how we collect and use the personal information that you provide to us on our Sites.

We are strongly recommend you to read the contents of this Privacy Policy before placing an order, providing personal information to us and visiting our Sites.

 

B. Updates to this Privacy Policy

UCCL reserves the right to modify this Privacy Policy from time to time and the latest version of Policy will always be available on the Sites.

 

C. Information you provide to us and how we use it

We collect the information from you as detailed below:

  • You may need to register with us in order to access certain parts of our Sites. Registration process will ask you to provide personal details, such as your name, address, email and contact number);
  • When you purchase products online or by phone, we will collect personal information from you when you correspond with us;
  • When you choose to contact us via a social media platform or other third party service, we will collect the information which you have provided to us through that platform;
  • We will also collect the information automatically about visitors to our Sites, please refer to the section of “Cookies and other information” as below;

We will use the information we collect from you to:

  • Manage and complete purchase, facilitate delivery and to provide after-sales services;
  • Handle your inquiries and requests;
  • Manage our accounts and records;
  • Deliver service related communications;
  • Send you updated marketing information, such as products news and updated promotions;
  • Conduct market research then we can continuously improve our services and products;

 

D. Cookies and other information

UCCL logs IP addresses and uses cookies and similar technologies that allow us to recognize you and to customize your experience, and provide us with information about the way our visitors access to our Sites.

 

E. Our policy to secure your personal information,UCCL is committed to maintain the security of the data you provide us and will take reasonable precautions to protect your personal information from loss, misuse or alteration.  Further, our policies and measures are complying with the provisions of Cap. 486 Personal Data (Privacy) Ordinance of HKSAR.

 

F. Your Choices

You have the right to ask for access to any personal information that we hold about you in our records, to update any outdated information and to erase your personal information.

You have the right to object to us processing your personal information, such as you can ask us to stop sending you direct marketing communications at any time. If you wish to exercise any of these rights, please write to us at the email address listed below.

If you have any comments or questions regarding to this Privacy Policy, please contact us at the email address and contact number provided below.

 

CONDITION OF SALE

A. General

These Conditions of Sale (“Conditions”) are applicable to all offers, orders, confirmations, invoices and agreements by virtue of which UCCL undertakes to supply Goods and/or Services to Buyers after confirmation of Orders submitted by the Buyer through UCCL’s Website.  UCCL reserves the right to change the following Conditions at any time without prior notice.

 

B. Ordering Process

1. Buyer’s Orders on our Website are without commitment and constitute an offer from the Buyer to the UCCL to buy the Goods in Buyer’s Order.  Order shall only be binding if and when confirmed by UCCL when sending to Buyer the shipment confirmation or a notice that the Goods are ready for collection.

2. During the processing of an Order, UCCL will confirm the availability of Goods. The Goods are displayed on our website does not constitute or imply a warranty that the Goods are available.  In case the Goods are unavailable, UCCL shall inform Buyer as soon as possible by email about the situation. Buyer shall have choice to wait until the Goods are available or to cancel the order. Once the Buyer confirms to wait for the Goods, the Buyer will no longer be able to cancel the order and no refund will be available.

 

C. Price & Payment

1. All the payment shall be made by the methods are as displayed on the payment page of the Website, and payments shall be done in the Hong Kong Dollars currency as indicated on the invoice.

2. The Customer shall bear the price differences due to exchange rate and / or any other charges incurred for whatever reasons by the credit card issuer for all transactions.

3. UCCL will use its reasonable efforts to ensure, but cannot guarantee that the prices stated in the on-line store are accurate. UCCL reserves the right to correct any incorrected prices and will inform the customer as soon as possible.  In this situation, the customer can choose to reconfirm the order or to cancel the order with refund.

 

D. Delivery

1. Delivery Service Arrangements

If any purchase over HK$800 per transaction: We offer free delivery service.

If any purchase below HK$800 per transaction: We will charge HK$150 per delivery or SF Express Pick Up (Pay by Recipient) 

2. Applicable to only single delivery address for each purchase.

3. Delivery service covers Hong Kong Island, Kowloon and the New Territories, except 1.) the outlying Island (i.e. Discovery Bay, Ma Wan, Lantau Island, Cheung Chau and etc.), 2.) the remote area of New Territories (i.e. Lok Ma Chau, Lo Wu, Tin Shui Wai and Kam Tin etc.) and 3.) the Southern District and the Mid-level / Peak of the Hong Kong Island, the additional charges may be applied for delivery services to these area.  Any delivery address is not within HKSAR, please contact our Customer Care Hotline (852 2947 7248) for the details.

4. Our delivery service does not cover locations that are not directly accessible by courier trucks or floors that are not directly accessible by elevators. Thus, most of the village houses are not covered by our delivery service. 

5. For unsuccessful delivered orders, we will contact you by next day for the re-delivery arrangement, and extra HK$150 or above will be charged.

6. During the Black Rainstorm Warning Signal or Tropical Cyclone Signal No. 8 (or above) is hoisted, all the delivery will be suspended.

 

E. Exchange and Return Policy 

Exchange and Return Policy

1. The products (i.e., Coffee, Tea and Chocolate powder, etc.) which you purchased from our online shop could only be exchanged or returned within 3 days of delivery date and with the following circumstances:

  • Item(s) is having quality issue, which is the “best before date” has passed;
  • Item(s) was delivered in mistakes on either the quantity or items due to UCCL shipping error;

2. All the equipment (Coffee Machines, Grinders and Accessories) will not be acceptable for any exchange or return.  Most of these items are covered with the original factory’s warranty, please consult with our Customer Care Hotline +852 2947 7248 before making a purchase.

Exchange or return the goods Procedures

If customer would exchange or return the goods, please follow the steps as below:

1. Please contact our Customer Care office by email (ucclservice@ultimatecoffee.com.hk) within 3 days of purchase (including public holidays).  

2. Please provide the invoice copy, reasons of exchange or return and supporting pictures, etc. Our Customer Care Officer will inform you about the decision by email.

3. Once you receive the confirmation email, please pack the return items properly and send to us with the copy of email confirmation and delivery note within 7 days since you receiving the confirmation email from our Customer Care Officer. We could refuse to accept any applications of exchange or return if over 7 days limit.  In addition, the shipping charge is at customer’s expense.

4. UCCL reserves the final right to interpret the terms and conditions of this policy.

Remarks:

Before we proceed the exchange or refund, we will examine the returned goods condition and it should be complied with our exchange and return policy.  Otherwise, we will not return the unqualified returned items to the customer.  Therefore, the Customer should make sure the returned goods are qualified with our exchange and return policy.

 

F. Applicable Law

1. These Conditions and any Agreement based on these Conditions shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region.